Screening Types & Accessibility Guide

AUDIO DESCRIBED

This is a service for blind and visually impaired cinema goers. For most films, a narration track is available which fills the gaps between dialogue by describing what is happening on screen. This can only be heard through special headphones on compatible films – if you wish to use this service please check when booking tickets that the film is audio described, and ask the member of projection staff at the cinema door for a set of headphones.

AUDIO ENHANCED

Using the same headphones as the audio description service, this is another audio track that plays the film’s soundtrack (dialogue and sound effects) directly through the headphones. If you wish to use this service please check when booking tickets that the film is compatible, and ask the member of projection staff at the cinema door for a set of headphones.

AUTISM FRIENDLY

These screenings are open to all and have a relaxed atmosphere where customers should be understanding of others, who may move around or make some noise. During the show, the lights will be kept on low, the volume will be turned down and there will be no adverts or trailers shown before the film.

CEA CARD

CEA Cards are for disabled customers who wouldn’t be able to attend a cinema screening on their own and require a carer to accompany them. The card entitles them to one free ticket for a carer, allowing them to enjoy a trip to the cinema for the same cost as anyone else (the card holder is still required to pay for their cinema ticket). Application forms for CEA cards are available in the cinema foyer, or from the CEA website: www.ceacard.co.uk

CINEMA LAYOUT

Click here to see the Cinema Seating Plan.

DEMENTIA FRIENDLY

Perfect for people with dementia, memory loss and their family, friends and carers but open to everyone to encourage a friendly and inclusive atmosphere. During the show, the lights will be left on low and people can move around as they need to.

DISABLED ACCESS

The Phoenix has three wheelchair bays in the back row of the cinema that can be booked in person or over the phone at Reception (not available for online bookings). We also have extra space at the front of the cinema for additional wheelchairs if necessary. Please make staff aware when booking your tickets if you require a wheelchair space, or a seat in the back row due to other mobility issues. A disabled toilet is available in the cinema foyer.

EVENT CINEMA

Our satellite link allows us to screen the best theatre, ballet, opera and more, live from whichever venue they are taking place in, directly to Orkney! For more information click here.

HEARING LOOP

A hearing loop is installed in the cinema auditorium and is active during most cinema shows. During some events this may need to be switched off to prevent interference with microphones or other equipment – please ask a member of cinema staff if you have any queries about this.

PHOENIX KIDS

Monthly screenings of family-friendly films at low prices – all tickets are only £2.60! A great way to introduce little ones to the cinema for the first time, or just see a good film for less money. (Responsibility for assessing a film’s suitability always remains with the parents or guardians.)

PHOENIX FRINGE

Independent, foreign language and classic films, documentaries, art house and world cinema – the Phoenix Fringe committee choose two films a month, giving everyone an opportunity to see these high quality movies on the big screen. For more information click here.

SUBTITLED SHOWS

These screenings are of English language films with English subtitles for the hard of hearing. The films shown are the same as on regular cinema schedule, but with the addition of subtitles for dialogue and other sound effects, such as (music), (wind and rain) or (door opens).